FAQ

What do you need to know?

THE BRAND
GENERAL
PAYMENT
SHIPPING
PRODUCT ISSUES
I'M A JWLR
BRAND AMBASSADORS

 

 

 

THE BRAND

Why should I choose JWLRY?

If you are looking for a young brand with good intentions only, you’re in the right spot. Just like you, we care deeply about the quality of our products. We ship them to you as sustainable as possible.

 

What does JWLRY support?

At JWLRY we support a number of things.

  1. You will only find jewelry from small, local European businesses.
  2. Because we keep it very personal, the chain is small. That means a smaller footprint and less CO2.
  3. If you look for something special, we have our fight cancer collection. If you buy one of those pieces you help us donate to the “vzw kinderkankerfonds”. Help us beat cancer!
  4. We also support YOU. We truly believe in the power of words and positivity. That is why we try to send you positive messages as much as we can. From positive bracelets to blog posts and articles. All made for YOU to enjoy.

     

    Why is JWLRY such an awesome brand?

    Because!? If you shop at JWLRY you will notice we love to keep it personal. Like that we can connect with you and send some extra love and care your way.

     

    GENERAL

    How do I contact JWLRY?

    You can easily contact us by sending us an email (click here for mailing us!) or use the chat option on our website. We’d love to hear from you!

     

    How do I return or exchange something?

    You can send it back to our headquarters. We’ve made an entire page for you to clarify what you need to know. You can find the page here.

     

    Does JWLRY have a physical store?

    No, we don’t. Because we have no physical store you can get the best prices we can offer. That means more fun for less money! 

     

    PAYMENT

    How many coupon codes can I use per order?

    You can only use one (1) coupon code on every order you place. If there are certain problems or requests however, send us a message and we’ll see what we can do.

     

    I have problems with the checkout, what should I do?

    Out of experience we know there can be some trouble with this depending on the web browser you are using. So if this problem just popped up your fist step should be refreshing. If that didn’t help, try upgrading your web browser to the latest version.

    If you still have issues after going through these steps you can still try a few of the following steps:

    • Access our site using the incognito or safe mode.
    • Clear the browsers cache and cookies.
    • Turn off all extensions or add-ons that are running during the checkout process.

    If you are still here and nothing worked so far, OMG great! You are crazy motivated to get your hands on those jewels. You should send us an email or chat message and we’ll help you out. Problems are there to be solved.

     

    I forgot to enter my coupon codes, what now?

    No worries! If you just placed your order just send us an email with your order number (in your confirmation mail) and your name and address. From there on we can see what we can do.

    If it has been more than 24 hours then we won’t be able to change anything in your order. If your code is about to expire just let us know and we’ll extend it so you can use it for your next order.

     

    What payment options do you offer?

    These are all the payment methods we offer:

    • Visa
    • Maestro
    • American Express
    • Mastercard
    • Ideal
    • Bank Contact
    • Shop pay
    • Google Pay
    • Apple Pay
    • PayPal

       

      Which currency will I be charged in when I place an order?

      The main currency for our website is Euros, simply because we’re a Belgian company. However, if you haven’t disabled the cookies on our website, the prices can be shown and paid in Danish crowns (DKK), Swedish crowns (SEK), Norse crowns (NOK), Icelandic crowns (ISK), Croatian Kuna (HRK), Polish zloty (PLN) and Swiss Francs (CHF) too!

       

      SHIPPING

      Where do you ship to?

      We ship to every place in Europe! Isn’t that nice?

       

      How long does shipping take?

      If you order, your parcel will be shipped within 1 - 2 working days.

      Shipping in Belgium usually takes 1 ( or 2) business day(s).

      Shipping in Europe 3 - 7 business days

       

      How much does shipping cost?

      For orders over €50 we ship for free! If your order is less than that, you’ll pay an additional € 4,99 for your shipment.

       

       

      When will my order be shipped?

      Your shipment will be sent within a maximum of three (3) working days. You will get notified when your shipment goes out.

       

       

      How will my order be send?

      All our orders get shipped in a nice and eco-friendly gift packaging. If you have something special in mind, be sure to send us a message. We can be very creative!

       

       

      I haven’t received my entire order, what can I do?

      No worries! Go ahead and send us an email, we’ll help you in a heartbeat!

       

      PRODUCT ISSUES

      I haven’t received my order yet, what to do?

      Most of our products have a tracking option. Have a look at the email we sent you. You should find a link there to track your order. If that’s not the case, send us an email and we’ll get back to you in no time!

       

       

      My order is damaged while shipping, what should I do?

      We’re so sorry this happened! We made an entire article  of the steps you should take. Please let us know as soon as possible. A happy customer is the only customer we want.

       

      I’M A JWLR

      Can I partner up with you?

      Hello! Thanks for reaching out. We’re always open for nice people to enter the family. We have a page ready for you where you find everything you need to know. Click here and let’s do this!

       

      Why should I partner up with JWLRY?

      Besides the fact that we have our own collections we love to offer great, European craftsmanship. We will create a special place on our website for you and boost your sales. If you want more information, please send us an email. We are happy to help and look forward to meeting you!

       

      BRAND AMBASSADORS

      Can I become a brand ambassador?

      We’re always looking for motivated individuals who are involved on social media to spread some happiness, joy and love. Are you active on Facebook, Instagram, Tik Tok (or whatever, right?), you are over the age of 18 and live in Europe, then you might just be the one!

      Want to apply? Click here!

       

      Why become a JWLRY brand ambassador?

      If you are completely in love with our brand and brag about us to all your friends, why not take it to the next level? You can hook your friends and family up with, your very own, exclusive discount code and drive more traffic to our store at the same time. Never been easier right?

       

      What are the benefits of becoming a brand ambassador?

      We’ll be honest about this one. We don’t quite have this one figured out yet. For now all we can offer is unlimited gratitude and love and the promise of a brighter future. If you have any other requests or ideas please let us know!